Director of Operations
As Caswell Restaurant Group’s longest-tenured front-of-house team member, progressing to the role of Director of Operations was a natural next step for Meghan Neely. A passed-down family appreciation for quality time over shared meals prompted the Maine native to trade in a corporate career path for the restaurant industry, and Meghan’s passions for unrivaled hospitality align with the core values that provide the foundation for Caswell Restaurant Group. “At CRG we feel like each guest is entering into our home, and when guests become our friends and family, we have done our jobs right.”
Prior to moving to Newburyport, Meghan spent two years living on Martha’s Vineyard, where she started working as a bartender for restaurateur JB Blau’s Year-Round Restaurant Group. She was quickly promoted to restaurant manager, which entailed managing all day-to-day operations and supervising staff to ensure exceptional service standards were maintained. It was here that she learned the importance of establishing strong ties with the local community, an ethos she carried with her to Newburyport.
Meghan first joined Caswell Restaurant Group in 2013 as a server and bartender at Proprietor Nancy Batista-Caswell’s premiere restaurant, Ceia Kitchen + Bar. Over the course of several years, Meghan developed close relationships with the restaurant’s loyal guests, recognizing and anticipating their individual tastes to create thoughtfully curated experiences – from setting aside guests’ preferred bottles of wine to chill, to arranging for their favorite dishes to be prepared, even when off-menu. Her command of the seasonally-driven menus and extensive wine program enabled her to confidently recommend offerings to her guests, and after three years, it was clear that Meghan’s genuine dedication to providing top-tier service made her the ideal candidate to oversee operations for all three restaurants in Caswell’s repertoire.
In her spare time, Meghan enjoys testing new recipes, trying new restaurants, and spending time with her family. She can also be found perusing fashion blogs for style inspiration, and is constantly in search of the best breakfast sandwich.